The word of 2023 is enshittification.  Enshittification is a term invented by Cory Doctorow that describes the degradation in the quality of online platforms that function as two-sided markets. While the details are pretty specific about how it happens, the main culprit is Amazon, which operates by trapping customers into decent services like Amazon […]

source: https://thefinance.sg/2024/02/14/happy-valentines-day-how-can-we-stop-the-enshittification-of-relationships-in-singapore/